Order Processing & Customer Service Officer - Boronia, VIC

Located at our lush new HQ in Boronia, VIC, this position is a one-time opportunity for a customer service star!

From modest beginnings as a retailer in Bondi, Number 1 was formed in 2013 as the leading distributor of high value, natural pet consumables. Since then, we have grown to an 8-digit business distributing 5 superior brands, with a focus on full-service distribution focused on animal and pet lovers.

Is this the company and the position for you?

Ask yourself… Do you have:

  • Outstanding attention to detail

  • The willingness and desire to succeed

  • Exceptional organisation & time management skills, with the ability to juggle multiple tasks and prioritise effectively

  • Proven work experience as a Sales Administrator or Sales Support Assistant in an administrative environment

  • Excellent Microsoft Office skills, especially Excel

  • Fluent and professional communication skills by phone, writing and face to face

  • Experience in CRM or data management systems

  • The ability to take initiative and thrive on new challenges and tasks

  • A team spirit

  • A love of animals and the planet

  • The ability to work from home when required or during lockdowns

The company will consistently evolve, and you may be tasked with new and exciting challenges, but primarily you will:

  • Answer and respond to incoming calls

  • Process consumer sample requests

  • Enter, update and monitor data into the company’s ERP system

  • Process B2B orders through the company’s ERP system

  • Maintain organisation across all aspects of your role


  • Career advancement opportunity with training and support

  • Staff discounts & attractive bonus structure

  • Flexible working hours and arrangements

  • Supportive work culture and team

How to apply

Please apply with your resume and a cover letter addressing each criteria and why you are the next Number 1 team member via the link below.

Applications that do not include this will not be responded to.

Good luck, and we hope to meet you soon.